CADS and ServiceNow
ServiceNow owns workflows; CADS adds closure governance and a decision trail.
Concept
When to use each
Keep incident tickets, change tasks, and CMDB context in ServiceNow. Use CADS when you need a shared bar for operational closure and structured reasoning that survives review — without migrating tickets.
Application
At a glance
| Topic | ServiceNow strength | CADS addition |
|---|---|---|
| Primary home | Ticket + workflow system of record | Case-linked decisions, timelines, closure readiness |
| Closure | Status transitions and approvals | Guardrail / Enforced closure expectations with checklist semantics |
| Audit story | Process history on the ticket | Append-only style decision history, soft-exception trail |
Application
What the ServiceNow link does
- Leaves incident tickets and CMDB context in ServiceNow as the system of record.
- Links CADS cases to those tickets so closure evidence stays discoverable.
- Applies Guardrail or Enforced closure expectations without migrating workflows.
- Keeps soft exceptions and decision history in CADS for audit-readable review.
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