Effective date: September 23, 2026
Order processing
Closure Pack and other paid purchases on cadslab.com are processed through Razorpay Payment Links (or another payment provider Cadslab configures). Cadslab is the seller of record for these orders. Razorpay provides payment processing; Cadslab handles product access, support, and refunds under this policy.
Overview
Cadslab sells digital software access to CADS (the web application) and related one-time digital offerings such as the Closure Pack. This policy explains how refunds are handled for these products. Our Terms of Service and Privacy Policy also apply to your use of CADS.
Closure Pack (one-time purchase)
The Closure Pack is a one-time purchase of digital access to the CADS web application, including in-product onboarding. Refunds are available if requested within 7 days of purchase and there has been no material use of the Pack software access (for example, no workspace setup completed and no closure exports generated in-product).
After material product use begins, Pack fees are non-refundable except where required by law or at Cadslab's discretion for clear non-provision of software access attributable to us.
Subscriptions (Team Guardrail, Team Enforced, Org)
CADS subscriptions are available in monthly and annual billing cycles. Refund terms vary by billing period:
- Monthly subscriptions: You may cancel at any time. Refunds for unused future periods may be provided at Cadslab's discretion. No refund is provided for a partial month already started unless required by law.
- Annual subscriptions: Within 14 days of the initial purchase, you may request a refund if there has been no material use of the paid workspace. Thereafter, annual subscriptions are non-refundable except as required by law.
Downgrades or cancellations stop future renewals but do not entitle you to a refund for the current billing period.
How to request a refund
To request a refund, email hello@cadslab.com with:
- The email address used for your order
- Approximate purchase date
- Reason for the refund request
Approved refunds are processed back to your original payment method through the same payment provider used at checkout (currently Razorpay for Closure Pack). Refund timing depends on your payment provider and may take several business days to appear.
Chargebacks
If you have a concern about a charge, please contact us at hello@cadslab.com before initiating a chargeback with your bank or card issuer. We are committed to resolving billing issues directly. Abuse of the chargeback process may result in account termination.
Changes to this policy
We may update this refund policy from time to time. We will post the revised policy on this page and update the effective date. Continued use of CADS after changes constitutes acceptance of the updated policy where permitted by law.
Contact
For questions about refunds or this policy, contact Cadslab at hello@cadslab.com. For payment or refund questions, contact Cadslab at the email above.