How CADS works with your integrations
Keep using the tools you trust for tickets and alerts. CADS is not a replacement service desk — it is where incident closure standards and decision quality live, while your ITSM stays the operational home.
Standalone beside your ITSM
CADS is a standalone web application beside your ITSM. Incidents and tasks stay in Jira or ServiceNow; CADS holds workspace closure policy (Guardrail or Enforced), closure evaluation, soft exceptions, and an audit-ready export. Integrations use webhooks and a machine-to-machine closure API — not an in-ticket plugin.
Two places, one story
Most organizations already run incidents in a service desk or ITSM product. CADS is designed to work with that reality — not ask you to abandon it.
- Your ticket or alert stays the operational home your responders already know.
- CADS holds the durable narrative: observations, hypotheses, root causes, and corrective decisions your leadership can trust.
- Together, you get operational tracking where it belongs and decision history where it lasts.
From signal to decision
When your environment is connected, new work can surface in CADS as a case your workspace works together — without retyping the whole ticket by hand.
- Something arrives from your connected stack — the same kinds of signals your teams already respond to.
- CADS opens or updates a case so everyone sees the same thread.
- You add investigation notes and structured decisions as you go, instead of scattering them across chat.
- Leadership and peers see what was concluded — not only that the ticket closed.
What you’ll see in CADS
The product stays focused on clarity and accountability:
- Case view — a single timeline-style picture of what happened and what was decided.
- Workspace — a first-class area for your team's shared standards — completion rules, closure review, and oversight — not just a drop-down for "which team am I in?".
- Connect & capture — when available, a safe way to practice the flow with sample data — useful for training before you point at production tools.
Workspace is core to CADS, not an add-on
Every serious deployment needs a workspace layer: the place where your organization agrees what it means for a case to be finished, and where auditors can read a deliberate record when someone closed outside the usual checklist. It sits next to Discover and Connect & capture — different job, same product.
- Workspace holds policy-level choices (how strictly CADS enforces completion, how integrations behave) instead of scattering them across one-off screens.
- The closure review log gives leadership and compliance a read-only trail without turning case work into paperwork.
- Provisioning still creates the default workspace behind the scenes; the in-product Workspace hub is where those rules are understood and adjusted by your leads.
Frequently asked questions
How does CADS work with my existing ITSM?
You keep ServiceNow, Jira Service Management, or similar as the system of record for tickets and SLAs. CADS connects the narrative: observations, root cause, corrective decisions, verification, and the closure log.
What is Workspace in CADS?
Workspace is where your organization sets shared completion standards, enforcement posture (Guardrail vs Enforced), integration-related policy, and the closure review log — separate from individual case triage.
Will CADS slow down responders during an incident?
Discover and capture flows stay fast. Workspace policy is where leads set rules; responders capture structured decisions alongside normal work instead of filing a separate post-mortem document.
What is the closure review log?
A read-only trail for leadership and compliance: who closed outside the usual checklist, what was waived, and when — without turning every incident into paperwork during the event.
Can we start gently and tighten enforcement later?
Yes. Many teams begin in Guardrail mode for visibility and reminders, then move selected severities or workspaces to Enforced when the organization is ready for harder closure gates.
Does CADS store evidence and timelines?
CADS ties decisions to cases and timelines so the evolution of understanding is visible: versions, reviews, and events append over time rather than being silently edited away.
Is CADS only for engineering incidents?
It is built for operational incidents and corrective actions in production-oriented teams, but any team that needs accountable closure and structured decisions on cases can use the same pattern.
Ready to apply this?
Start a decision in CADS →